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Customer-Centered Production

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Become an industry leader by focusing on not just meeting, but anticipating and exceeding customer requirements.
With Customer-Centered Production, transform your business into a company that always provides solutions to customers' problems.
Price: $39.95



Table Of Contents

•  Aligning Production Goals with the Corporate Mission
•  Becoming an Effective Production Manager
•  Developing a Highly Motivated Workforce
•  Overcoming Resistance to Strategic Change
•  Total Quality Management
•  Exceeding Expectations
•  Implementing Statistical Process Control
•  Quality Control
•  Dual-Sourcing Partnerships
•  Controlling Inventory and Costs
•  Just-in time Production
•  Tools for Quality
•  Management Information Systems
•  Managing for Future
•  Anticipating Customer Needs

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